BellNet.Ca Support – What A Joke!
Time to update the blog and get my bitch post about Hydro One out of the spotlight by posting something new. Well, not completely new as I am gearing up to bitch about another one of our prime service providers here in Canada.
I recently acquired a quick web job for a small business. The previous ‘web guy’ had taken her money and ran before the job was completed. He also made off with all the critical web site information I would need to take over.
With no FTP/cPanel information, our only course was the dreaded call to BellNet support. The client initiated contact then the phone was handed to me.
*Crackle* *Static* Hello?
I couldn’t believe the horrible connection. Then again, Bell Canada’s support team are actually in India, not Canada. (See picture! ) This also made the language barrier even tougher to deal with. Inquiring about MySQL support turned into a 10 minute conversation.
The first stumbling block was establishing the password. It was not the same as what the client had on file. The solution was simple enough. They would email me the password.
Me: The email address is ****@bellnet.ca
Bell: Can you spell that?
Me: K – as in Kite. A – as in Apple…
Bell: A as in what?
Me: A! Just A! (Good Lord!)
(this process was repeated until the username had been spelt out…)
Me: Bell-Net! (I had to repeat this twice!)
Bell: Dot com?
Me: No!! Dot ca! (Who the Hell do you work for?)
It took 15 minutes, but I finally received the password. Between conversations like this and the above mentioned MySQL discussion I was into a 45 minute phone call at this point. Oh, and let’s not forget the six or eight times I was put on hold.
But, we’re not done yet. After finding out there is no MySQL support without a huge cost increase to my client, my next question regarded the domain name itself which was registered through BellNet.
Me: Where do I go to manage the domain name?
Bell: We manage it for you.
Me: No. I need access to change name servers.
Bell: You’re not happy will Bell? (Not really!)
Me: I want to change the domain to point to a different web server. I don’t want to transfer the domain itself.
Bell: I will have to transfer you to (insert another moron’s name here)…
Me: Nevermind. I have no further questions.
While this conversation went on I had found what I was looking for on my own. Just before hanging up I was asked if the help I’d received was satisfactory.
“Not really!” I said before hanging up.
I only had three tiny little questions: What’s the login? Do you support MySQL/PHP? How do I manage the domain? It was like playing charades with the blind!
This had taken up over an hour of my day. It was nice out too!